Service Support Specialist

• Identifying and resolving all operational irregularities due to software issues, or any other reason
• Identifying and resolving all real-time incidents relating to all components of operations, including but not limited to hardware, software, and network connectivity
• Resolving client disputes
• Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary
• Recording all events related to major incidents in internal systems and producing post-resolution incident reports.
• Manage ad-hoc situations that may occur on the shift appropriately to still be able to deliver all products.
• Administrative duties – scheduling, reporting, and organizing the daily processes according to the internal policies and procedures.
• Ensure the appropriate number of staff is present for each shift

Qualifications

• Good level of both written and spoken English
• An ability to make decisions requiring independent judgment and to identify and refer other issues to the proper authorities
• Ability to work any type of shift and to work full time and/or shift schedule.
• Strong interpersonal skills, soft skills (analytical/ multi-tasking/ high sense of responsibility)
• Ability to maintain strict confidentiality, a high sense of urgency, and a result-oriented attitude.
• Approachable, energetic, and able to work under pressure.
• Good level of computer literacy, more specifically of the Office package

Advantages for the applicants:

• Experience as a Service Support Specialist or in a similar role
• Portuguese language knowledge

Additional InformationWe offer:

• A key role in launching and managing our first studio in São Paulo, Brazil
• Competitive remuneration package
• A unique opportunity to gain extensive hands-on experience
• Professional and personal development opportunities

Evolution Gaming